Customer Service Virtual Assistant - HVAC

Elevate customer support with a part-time Virtual Assistant for a dynamic HVAC company. This role combines administrative tasks with scheduling and customer responsiveness to streamline operations.

In this critical role, you'll manage day-to-day operations by responding to customer inquiries and coordinating service schedules. Your communication skills will be vital for ensuring seamless interactions between customers, technicians, and internal staff. Initially part-time, this position transitions to full-time as workflows stabilize and responsibilities expand.

Key Responsibilities:

• Answer customer calls and service inquiries promptly

• Monitor and manage customer emails professionally

• Schedule HVAC appointments and coordinate bookings

• Support technician schedules and dispatch operations

• Maintain organized records of customer interactions

Requirements:

• 1–3+ years in customer service or virtual assistance

• Strong English communication skills are essential

• Highly organized with attention to detail

• Comfortable in fast-paced operational environments

• Reliable internet and remote work setup required

Support the HVAC team's customer-focused operations and contribute to effective service delivery.
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