Remote Bilingual Customer Service Representative

Become a part of Medavie's mission as a Remote Bilingual Customer Service Representative with a focus on individual and group insurance. Help enhance member experience while working from home.

At Medavie, we prioritize employee satisfaction with flexible work options and robust training programs. This permanent full-time role requires strong communication skills in both English and French, fostering customer relationships effectively. You will deliver the highest level of service, ensuring positive interactions with members across Canada.

Key Responsibilities:

• Assist members in both English and French with inquiries

• Employ problem-solving skills to address customer needs

• Keep detailed records of service interactions

• Collaborate with colleagues to improve processes

• Communicate clearly and professionally across various channels

Requirements:

• Bilingual proficiency in English and French

• High school diploma or equivalent required

• 2+ years contact centre experience preferred

• Ability to navigate technical systems seamlessly

• Strong attention to detail and adaptability in a remote setup

Utilize your bilingual skills at Medavie and contribute to our commitment to improving Canadian wellbeing.
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