Remote Customer Retention Associate

Location: Quebec City

Elevate customer loyalty as a Remote Customer Retention Associate with SP Data Digital in Canada. Transform cancellation requests into renewed relationships while supporting multi-service technical issues and account changes.

In this full-time, remote position, you will leverage your call center experience to drive customer retention through contract renewals and pricing conversations. Your ability to manage complex service adjustments and provide exceptional technical support ensures customers feel valued and supported.

Key Responsibilities:

• Handle contract renewals and cancellation requests

• Manage complex account changes with empathy and professionalism

• Provide first-level technical support for Internet and TV services

• Process accurate billing inquiries and equipment exchanges

• Deliver tailored solutions to enhance customer experience

Requirements:

• 1+ years in call center roles focused on customer retention

• Strong sales and customer service skills

• Proven troubleshooting abilities in TV and Internet services

• Ability to manage sensitive customer situations

• Strong multitasking and data entry skills

Bring your problem-solving expertise and customer focus to SP Data Digital's vibrant team in Canada.
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