Remote Sr. Customer Success Manager

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

Your Role

We’re looking for a Sr. Customer Success Manager to look after a portfolio of clients in Scandinavia (Norway, Sweden, Denmark, Finland, Iceland), focusing on providing the maximum benefit and product utility to customers while ensuring the company an active and engaged book of business. The primary measure of success? Renewals/expansion for next season.

In this role, you’ll:

• Develop strong customer relationships. You’ll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
• Be involved in all aspects of support and account management. You’ll discover customer workflows, demonstrate Hudl products, educate customers, and carry out a range of engagement and commercial activities.
• Work toward goals. Throughout the year, CSMs aim to achieve quarterly and yearly renewal targets. You’ll run meetings to deeply understand our clients’ workflows and pinpoint opportunities to maximize customer efficiency..

For the UK our priority is to hire someone for this role who lives near our office in London.

• Excellent communicator. Presentation skills are key in this role.
• Analytical. You’re comfortable identifying, understanding and communicating metrics that showcase user behavior and engagement.
• Proactive. You’re always on top of reaching out to clients, and you love going the extra mile to help a customer.
• Organized. You have workflows and processes that help prioritize what’s most important.
• Front lines fanatic. You love getting onsite and maximizing onsite visits on a shoestring budget. You’re not in it for fancy hotels or airline miles. You love sitting next to the training pitch to connect with as many coaches as possible. You're an active listener and you constantly steer discovery conversations with your customers. Nothing gets in the way of developing strong, trusted relationships across the territory day and night and you want to be the one to bring the knowledge and experience.
• Data background. You know how to unify a coaching staff through data and video integration across various data/video sources and bring real-world outputs that change the game for our customers.
• Sports technology savvy. If you already understand our products and are able to effectively communicate their value to clients, that’s a plus.

• Coaching and/or athletics background. If you’ve lived the life, you’ll understand where the customer is coming from.
• Growth mindset. You’re not willing to settle for where you’re at.
• Previous sales experience. You’ve walked the walk.

• Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
• Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas.
• Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing.
• Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office…