Remote Bilingual Special Handling Investigator

Location: Montreal

Elevate your career with Trans Union as a Remote Bilingual Special Handling Investigator. You will handle complex consumer investigations that require regulatory compliance and exceptional customer service.

This remote role requires 3+ years of subject-matter expertise in handling consumer escalations. You’ll be the primary contact for escalated issues, ensuring effective communication with consumers, internal teams, and external stakeholders. Your fluency in French will be vital in serving bilingual clients and addressing their concerns.

Key Responsibilities:

• Resolve high-touch consumer complaints effectively

• Liaise with courts and provincial consumer affairs

• Document and manage unresolved issues

• Build relationships with internal and external stakeholders

• Support the training and onboarding of team members

Requirements:

• 3+ years of experience in investigations

• Must be fluent in French

• Strong communication and written skills

• Excellent multitasking and prioritization abilities

• Initiative in problem-solving and process improvement

Leverage your bilingual skills and investigation expertise to excel within the Trans Union team.
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