Operations Coordinator

Location

Warwick, Hybrid working 4 days in office and 1 day a week working from home

Up to £28,038 basic, depending on experience. 18% shift allowance: maximum up to £33,084 depending on basic.

12-week shift rotation published a year in advance. All shifts are 8 hours with a 30‑minute break. Depending on the rotation, hours may be slightly more or less in a given week, but average 40 hours per week.

• 2 weeks of night shifts
• A variety of shifts starting mainly at 06:00, 08:00, 11:00, and 14:00
• 5 weekends

We keep the world moving. At Volvo Action Service (VAS), we ensure customers receive prompt, reliable support, driving non‑stop service.

As an Operations Coordinator, you will be at the heart of our customer support network. Whether a vehicle is in the UK or beyond, you will take ownership of breakdowns and repairs, giving customers peace of mind and ensuring every situation is handled efficiently and professionally.

• Pension scheme: matched up to 7% of your salary, with incremental benefits based on length of service.
• Healthcare:
  Bupa Cover and Dental insurance.
• Employee Assistance Programme: wellness, mindfulness, and counselling services.
• Teleworking from abroad for up to 1 week a year.
• Holiday allowance: 33 days annual leave (increasing with length of service), plus option to buy up to 5 additional days.
• Maternity and paternity leave:
  Maternity leave (6 months full pay, 6 months half pay) and 5 weeks paternity leave, with 3 weeks flexible to take at any point.
• Discounts on shopping vouchers, cinema tickets and travel.

• Puts the customer first, always striving to deliver the best possible service and solution.
• Take ownership of breakdown cases across the UK, seeing each through to resolution.
• Take calls from customers, dealerships and colleagues, ensuring clear, timely communication and updates.
• Collaborate with the dealer network and colleagues across the UK to ensure seamless service.
• Apply creative problem‑solving to unexpected challenges to achieve the best outcome.
• Use Volvo systems, including Microsoft Dynamics and One Case, to track, manage and resolve cases efficiently.

You will report directly to the Customer Support Manager and work closely with a large team of UK and European Operations Coordinators.

• A customer‑focused and confident professional who thrives in a fast‑paced, problem‑solving environment.
• Able to communicate clearly with a wide range of people.
• Comfortable working on the phones and managing cases directly with customers.
• Experience in retail or customer service‑facing roles, solving issues efficiently.
• Experience with CRM or case‑management systems is advantageous.
• Open to shift work, supporting our 24/7 service.
• Strong written and verbal communication skills.
• Adaptable and proactive, finding solutions even in unexpected situations.
• Supports colleagues and works well within a team.

Volvo Group is an equal opportunities employer. We welcome applications from all backgrounds.