Senior Customer Service Representative - Bilingual

Join Nissan as a Bilingual Senior Customer Service Representative in Mississauga, ON, and help shape customer experiences. With both onsite and remote work, engage effectively with customers and dealers.

This full-time role requires a proactive individual capable of addressing a broad range of inquiries in the automotive finance sector. Candidates should ideally have a Bachelor’s Degree or relevant experience, demonstrating superb organization and multitasking skills. You will train Customer Service Representatives, handle escalated issues, and ensure timely responses to inquiries, all while fostering a supportive environment.

Key Responsibilities:

• Support Customer Service Representatives in finding solutions

• Facilitate training sessions for staff on procedures

• Resolve escalated questions from customers and dealers

• Monitor workflow to ensure prompt service

• Oversee customer correspondence via email and mail

Requirements:

• Bachelor’s Degree or College Diploma in Business preferred

• 1-3 years of experience in automotive finance customer service

• Knowledgeable in Word, Excel, Outlook

• Excellent written and verbal communication

• Strong organizational and time-management skills

Help drive innovation and customer satisfaction at Nissan with your extensive service skills.
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