Stakeholder Liaison Officer

About the Role

Job Title
:
Stakeholder Liaison Officer

Location
:
East Sussex

Company
:
Balfour Beatty

Balfour Beatty Living Places is seeking a proactive and customer‑focused Stakeholder Liaison Officer to join our East Sussex Highways team. The role involves maintaining strong relationships with elected members, parish councils, county council representatives and other key stakeholders, providing timely information on highway activities and roadworks, managing enquiries, resolving concerns and supporting effective communication between the business and its stakeholders.

• Act as the primary point of contact for assigned stakeholders, building and maintaining trusted relationships.
• Provide professional, accurate and timely responses to stakeholder enquiries.
• Take ownership of enquiries from receipt to resolution, ensuring records are accurately maintained within the CRM system.
• Proactively engage with stakeholders to provide updates and gather information on local concerns and priorities.
• Attend Strengthening Local Relationships (SLR) meetings with Highway Stewards and key stakeholders.
• Support planning discussions for upcoming roadworks by sharing local knowledge and stakeholder feedback.
• Respond to complaints professionally and sensitively, aiming for first‑contact resolution wherever possible.
• Coordinate and deliver stakeholder communications and engagement activities, including meetings and events.
• Maintain detailed written records of stakeholder interactions and produce meeting notes and reports.
• Support the wider communications function by identifying reputational risks and escalating issues when appropriate.
• Contribute to weekly and monthly reporting requirements.
• Provide occasional support for communications activities outside normal office hours when required.

• Excellent interpersonal and relationship‑building skills.
• Confidence engaging with a wide range of stakeholders in one‑to‑one and group settings.
• Experience handling enquiries, complaints or customer‑facing communications professionally.
• Ability to interpret technical information and translate it into clear, customer‑friendly communications.
• Strong organisational skills with the ability to manage multiple enquiries and priorities.
• Competent user of Microsoft Office applications.
• Experience with in stakeholder engagement, customer service, communications, local government or infrastructure projects is advantageous.

• Smart working, including staggered start and finish times and up to 40% remote working where roles allow.
• 25 days paid annual leave (pro rata).
• Family friendly policies including 28 weeks full pay maternity/adoption leave and four weeks full pay paternity/partner leave.
• Competitive pension, share incentive plan, volunteering leave, recognition schemes and more.
• Professional and personal development opportunities through our learning approach and supportive management.