Remote Bilingual Booking Agent

Position: Remote Bilingual Booking Agent Role
Location: Ayr

Enhance your career as a Remote Bilingual Booking Agent with Driver Check, specializing in medical testing bookings. Work full-time in a dynamic contact center environment every week.

Driver Check, a leading provider in workplace medical testing based in Ayr, Ontario, is seeking a dedicated Bilingual Booking Agent for a fixed-term contract. You will manage customer interactions primarily through calls and emails while efficiently booking drug and alcohol testing appointments. Your engagement will ensure the highest level of client satisfaction.

Key Responsibilities:

• Manage large volumes of inbound calls professionally

• Book appointments for drug, alcohol, and health testing

• Resolve inquiries and issues promptly

• Document interactions accurately in the internal system

• Provide exceptional support to clients and colleagues

Requirements:

• High School Diploma required

• Previous call center experience preferred

• Strong multitasking abilities in a fast-paced setting

• Excellent critical thinking and problem-solving skills

• Bilingual communication skills in French is a strong asset

Support the health and safety of clients by delivering high-quality booking services with Driver Check.
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