Collections Advisor B2B

Overview

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Collections Advisor to join our SMB Collections team in Manchester and help shape the future of global commerce.

• Proactively manage customer accounts with outstanding balances, recovering arrears through effective telephone and written communication.
• Serve as the first point of contact for customers in arrears, delivering a professional, helpful and customer-focused service.
• Reinstate Direct Debits wherever possible, supporting the achievement of our One Call Resolution objectives.
• Demonstrate empathy and understanding when dealing with vulnerable customers, ensuring fair and appropriate outcomes.
• Negotiating & setting up repayment arrangements
• Accurately maintain customer records and complete all related administrative tasks in a timely manner.
• Ensure all activities are carried out in accordance with company policies, procedures and regulatory requirements, including FCA, ICO and FLA guidelines.
• Meet and exceed individual and team performance targets, including quality, productivity and collection KPIs.

• Experience working in Collections (Late or Early Arrears) as a Collections Agent, Collections Advisor, Credit Controller or similar
• Strong customer service & communication skills with the ability to empathise with people
• The ability to adapt to change in a fast-paced environment
• Experience working within a regulated organisation background
• Strong IT skills to navigate multiple platforms
• Experience of working with Microsoft Office
  - Word, Excel and Outlook

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

• Hybrid Working option available – Friday and two other day per week office based, 2 days working from home.
• Working Pattern: 35 hours per week, Monday
  - Friday 9:30am – 4:30pm or 9:30am –5:00pm (shift dependant)

Competitive salary plus up to £500 per month commission based bonus scheme