Customer Service Expert onsite; Government

Overview

Would you like to make a difference to someone s life? We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available.

Telephone Customer Service Expert

Site:
Tyne River House Gateshead, NE11 9SZ

Start Date:

Contract:

Full-Time

Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm)

Hours:

37.5 hours per week

Shifts:

Monday - Friday 8:00am to 18:15 (8-4 / 9-5 / 10-6)

NO WEEKEND WORKING and NO BANK HOLIDAYS.

• Provide excellent service to a diverse range of customers and employers as a Telephone Customer Service Specialist.
• Work on an inbound telephone channel handling inquiries about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.
• Inform customers of benefit payments to help with living costs, for those on a low income, out of work, or unable to work.

• Strong verbal and written skills with attention to detail.
• Ability to establish excellent customer relationships in a fast-paced environment.
• A can-do attitude and ability to interact with many different people.
• Professional and friendly telephone manner with empathy when needed.
• Customer Service experience.
• Experience in a target-driven environment to a high standard.
• PC skills and the ability to navigate multiple systems competently.
• Good typing speed and ability to multitask.
• Take ownership of situations with positivity, resilience and a dedication to service excellence.
• Ability to work in a fast-paced, challenging, and rewarding environment.

• Perks at Work:
  Savings Discounts, Free Online Classes
• Help@Hand:
  Savings Discounts, Podcast, Wellbeing Resources, Webinars, and access to GP services, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness: up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards
• Refer-A-Friend: earns up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress

The role requires BPSS screening. If your application is successful, you will be asked to provide documents to enable identity checks, nationality and immigration status, basic criminal records check, and employment/academic history checks covering three years prior to application. You will need to provide evidence such as references, payslips, P45, and other salary evidence. If there are gaps, provide evidence of activity (travel, study, unemployment, volunteering).

We will supply a list of acceptable documents and how to submit them.

All documents/evidence must be provided before a start date can be confirmed. Screening and evidence must be completed satisfactorily before employment commences. We recommend you start preparing this information now.

If you match the above and want to make a difference, APPLY TODAY and a member of our recruitment team will be in touch within 48 hours.