Customer Service Advisor

Please note you must live in Scotland to be considered for this role.

Customer Service Advisor working remotely, on an ongoing contract with the opportunity for extension and opportunity to be made permanent.

Start Date:

10th of August 2026

You will receive full training for this remote working role and all equipment required - you just need wifi and a quiet space to work. (a chair and desk set up)

Working 37-40hrs per week Monday
- Sunday (off 2 weekends a month), shifts fall within the hours of 8am - 8pm Monday
- Fridays (8hr shifts) and Saturday
- Sunday the shifts will fall between the hours of 8am - 6pm. You must be fully flexible to be considered for the role.

Standard hours: £13.49 per hour, overtime: £20.23 per hour.

Duties:

Inbound customer service relating to maintenance queries and emergency calls
Logging customer notes on the systems
Troubleshooting to understand the problem and providing first level advice
Taking call out payments over the telephone where required
Complaint handling where required
Taking full ownership of a call, ensuring the customer receives the highest levels of customer service
Making customers awake of other products available at the end of the call
What you'll bring with you:

Excellent IT skills, you will be required to navigate several systems
Customer service skills, ensuring empathy and good communication
Listening skills
Confidence, you will be required to make customers feel at ease and reassure them that their problem is being dealt with

You will need to pass both a criminal background and financial check.

Essential: wifi and a work station set up at home to be successful in this role.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age