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Senior SMB Customer Success Lead – Remote & EMEA
Remote / Online - Candidates ideally in
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listed on 2026-07-21
Edinburgh, City of Edinburgh Area, EH1, Scotland, UK
Listing for:
Guesty
Remote/Work from Home
position Listed on 2026-07-21
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM -
Management
Job Description & How to Apply Below
Guesty in the United Kingdom is seeking a Customer Success Team Lead to manage the SMB segment in EMEA. You will lead a global team of 5 CSMs responsible for 800+ clients, driving retention, upsells, and overall account growth.
The role supports the Director in building scalable processes, digitalising the customer journey, and coaching the CSMs on strategic conversations. Remote-ready, with location flexibility across EMEA.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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