Remote GEC Service Recovery Educator

Become a GEC Service Recovery Educator at lululemon, working remotely to deliver exceptional guest experiences. Utilize your customer service skills to resolve inquiries and enhance satisfaction across multiple channels.

This contract position in the Guest Education Centre offers independence and active problem-solving. As a crucial team member, you will master guest interactions via phone, live chat, email, and text. The role includes training on lululemon’s policies and an emphasis on empathy-driven resolutions.

Key Responsibilities:

• Deliver world-class service across GEC communication channels

• Resolve guest concerns using authentic connection

• Achieve compliance with guest interaction quality standards

• Maintain knowledge of lululemon’s offerings and policies

• Efficiently navigate multiple programs to support e-commerce

Requirements:

• Minimum 1 year in customer service

• Contact centre experience preferred

• Commitment to 2.5 weeks full-time training

• Exceptional verbal and written communication

• Ability to manage multiple guest conversations

If you are passionate about customer satisfaction and eager to connect meaningfully with guests, this role is perfect for you.
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