Tele-Interviewer - REMOTE; Part time reqID

Position: Tele-Interviewer - REMOTE (Part time) - #2026-11707 (reqID)

Description

Position at Dynacare Tele-Interviewer - Work from Home & Paid Training!
Where YOU work, makes a difference. Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose.

We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and .
Are YOU our next Tele-Interviewer?The Tele-Interviewer will work within a call center environment, completing all the daily scheduled appointments lasting anywhere from 20-60 minutes at a time, and taking inbound calls from, or making outbound calls to, insurance applicants to complete or schedule a tele-interview. The interviewer will be responsible for the thorough and accurate collection and documentation of details about an applicants’ lifestyle and medical history via telephone interview using various questionnaires.

In this role the tele-interviewer is expected to collaborate with the team to ensure all scheduled appointments for the day are honored, and all inbound/ outbound calls are handled. A customer service focus and excellence is expected in all customer interactions
Status: Part Time, Contract
Hours of Work: 20 hrs weekly, combined of evenings and Saturdays
Employment Type: Part-Time

Location:

Brampton, ON
Workstyle: 100% remote
Internal Deadline Application Date: June 9, 2026
How YOU will make a difference:

Complete professional, thorough, and precise telephone interviews with clients of insurance providers.

Continuous development of interviewing skills through cross training on different Insurance companies and their respective questionnaires and applying performance success feedback from quality audits.

Complete all scheduled appointments for the day within the allotted time, ensuring questionnaire is followed verbatim, and excellent customer service has been maintained throughout the interaction.

Ensure quality throughout the applicant interview with a focus on documenting applicant responses and transcribing the details of the call free of typos and spelling errors.

Submit completed questionnaires in a timely fashion upon completing the applicant call.

Work collaboratively with the team to meet quality assurance and productivity goals.

Conduct follow-up calls with clients as required.

Receive inbound applicant calls and conduct outbound calls to address applicant needs (inquiries, appointment scheduling ad hoc interviews).

Exercise call control and use of supportive, respectful communication techniques when receiving calls of a sensitive nature and in resolving concerns raised by the applicant.

Respond to any call outs for help via Teams channels.

What YOU bring to the role:

College diploma in a relevant field (., Health Sciences) or post-secondary education

Minimum of 1 year of experience in customer service

Experience in high volume call centre environment where manual call transcription was required

Other languages an asset

Knowledge of medical terminology an asset

Technical Skills

Demonstrated proficiency with Word, Excel, Outlook and Teams at an intermediate level

Must enjoy learning continuously

Experience in a medical work environment an asset

Social Process Skills

High level of interpersonal skills required to succeed in a collaborative working environment

Ability to work in a fast-pace, sometimes stressful environment

Demonstrated ability to self-manage and prioritize in a result driven and time sensitive function

Solid ability to utilize dispute or conflict resolution techniques to achieve desired outcomes

Demonstrated Customer Centric approach and puts the customer first on all decisions, by using respect, patience, attentive listening and compassion

Demonstrated interest in medical field or health sciences

Proven problem-solving skills

Working Conditions

Remote position

85% of the day will consist of phone work

Hourly rate : $19.35 per hour
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.