Remote Senior Participant Support Specialist
Remote / Online - Candidates ideally in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-07-22
Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for:
Prolific
Remote/Work from Home
position Listed on 2026-07-22
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Prolific is seeking a Senior Participant Support Advisor to lead high‑volume, high‑quality support for researchers and participants on our platform. You’ll handle complex tickets, collaborate with product and policy teams, and mentor teammates to raise the overall support standard.
This remote role offers autonomy to own initiatives, turn feedback into improvements, and scale operations while maintaining empathy, accuracy, and trust in our research ecosystem.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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