Bilingual Advisor

Position: Bilingual Relocation Advisor
Empower clients through their relocation journey as a Bilingual Relocation Advisor in Downtown Ottawa. This full-time role offers remote work options based on performance after an initial training period.

Join a collaborative team focused on delivering accurate and compassionate support for individuals during life transitions. You will provide guidance on policies and expenses while facilitating planning sessions over the phone and via video. This position allows you to enhance your client service skills while contributing to a people-first workplace culture.

Key Responsibilities:

• Offer relocation support via email, phone, and live chat

• Lead planning sessions tailored to various move types

• Process relocation expenses and reimbursement claims accurately

• Document all interactions to maintain compliance

• Support Contact Centre operations with administrative tasks

Requirements:

• 2+ years in customer service or advisory roles

• Bilingual in French and English, both spoken and written

• High attention to detail with strong organization skills

• Ability to manage multiple inquiries independently

• Experience navigating structured policies is a plus

Bring your empathy and client service expertise to support the relocation journeys of others.
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