Customer Service Advisor

Overview

Why this job matters:
If you enjoy solving problems, gaming, or tinkering with technology, you have transferable skills to succeed in a Customer Service Technical role with EE. Join our Broadband Technical Team in Doncaster, where you’ll help customers with all sorts of broadband‑tech related queries over the phone, from simple router questions to more complex issues requiring ownership and full support.

• Talk to customers over the phone and respond to broadband‑tech related queries.
• Provide support from simple router questions to complex problems, taking ownership until resolution.
• Manage appointments and maintain timely communication with customers.

• Natural helpfulness, calm demeanor, and the ability to build relationships.
• No specific experience required—training will be provided.

• Competitive starting salary of £26,116, rising to £26,738 after 8 months.
• Incentives and bonuses.
• Online GP service 24/7 for you and your immediate family.
• Market‑leading paid carers’ leave, up to 2 weeks.
• Equalised maternity, paternity, and adoption leave: 18 weeks full pay and 8 weeks half pay in the first year.
• Huge discounts on EE & BT products, including Mobile and Broadband.
• Support for career development and tailored training.
• Season Ticket Travel Loan to cover upfront travel costs.
• Volunteering days to give back to the community.
• Optional private healthcare and dental coverage.

• Schedule your own breaks, banked time, and occasional home working.

We’re passionate about developing our people and supporting you to achieve the career you want. If you’re ready to make a difference while enjoying flexibility and great benefits, apply today.