Customer Retention Associate - Remote

Position: Customer Retention Associate - Remote Role
Join SP Data Digital as a Customer Retention Associate and provide tailored support from the comfort of your home. Focus on customer loyalty while employing strong sales skills in this unique remote position.

This essential role requires individuals with at least 1 year in a call center, specifically in customer retention or technical support. You will address contract renewals, assist with complex account changes, and troubleshoot technical issues across services. Your approach will enhance the overall customer experience.

Key Responsibilities:

• Handle contract renewals and cancellation requests effectively

• Support customers with account changes and service transfers

• Diagnose technical issues for Internet and TV

• Process billing inquiries and transactions accurately

• Engage in problem-solving to improve customer satisfaction

Requirements:

• Minimum 1 year in customer-facing roles

• Strong abilities in sales and retention

• Proven problem-solving and technical troubleshooting skills

• Professional approach in handling complexities

• Effective multitasking and data entry skills

Strengthen customer relationships and enhance their experience while working remotely with SP Data Digital.
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