Customer care Germany

Start as a customer care employee germany in Leiden with the possibility to work from home at an international organization with room for personal growth.

As a customer care employee germany, you are the point of contact for our German-speaking customers. You work full-time (40 hours per week), with fixed working hours from Monday to Friday, and there is the possibility to work from home. In this role, you will have plenty of opportunities to develop yourself, both through internal training and online courses. The position is for a longer period and offers opportunities for advancement within the organization.

You start your working day by checking outstanding orders and answering customer questions by phone and email. Next, you process orders, prepare quotations, and ensure correct handling of price requests. You regularly coordinate with other departments to ensure that every customer is helped as well as possible. Together with the team, you monitor the progress of shipments, solve complaints, and make sure the customer is always satisfied.

Do you want to use your knowledge of customer service and languages in an international environment? Apply now and make a difference as customer care employee germany!

• Completed mbo education, preferably in commerce or administration
• At least 2 years of experience in a similar position
• Good command of the German and English language, both spoken and written
• Experience with MS Office (Outlook, Excel, PowerPoint, Word)
• Customer-oriented and solution-oriented attitude

• Gross monthly salary of € 3,000
• Annual bonus when targets are achieved
• Laptop and the possibility to work partly from home with extra budget for a home office
• 25 vacation days, a premium-free pension, and travel allowance
• Plenty of opportunities for personal development and training

Your future employer is an international organization specialized in product media and gifts. This company has an open and informal culture where personal initiative is appreciated and employees are given room to grow. Employees experience a dynamic working environment every day with lots of contact with colleagues from home and abroad. The organization invests in the development and well-being of its employees through various training opportunities and attractive extras.