Customer Services Advisor FTC x

About Us

Based in the heart of Warwickshire, the beautiful district of Stratford‑on‑Avon is, without doubt, one of the most scenic and historical regions in the UK. Stratford‑on‑Avon District Council’s headquarters are located in the heart of William Shakespeare’s hometown. In the District, you will find thriving market towns, home to over 146,000 residents and a tourist destination for millions of visitors each year, from across the globe.

We are proud to provide public services to residents, businesses and visitors across this magnificent region, making it a great place to live, work and visit.

• A minimum of 25 days of annual leave, plus Bank Holidays (pro‑rata for part‑time posts)
• Hybrid working arrangements with the flexibility to work from home for up to 60% of your hours (dependent upon the role)
• Flexi‑time scheme for a better work‑life balance.

• Health Cash Plan Scheme for medical and dental expenses.
• Eye test voucher scheme
• Everyone Active Gym Membership discount

• Training and Development opportunities.
• Payment of one professional subscription fee

• Access to the Local Government Pension Scheme to secure your future.
• Access to free Will writing services.
• Employee Assistance Programme
• Salary Sacrifice schemes e.g. Cycle to Work etc.
• Free town centre parking

To promote local services, give comprehensive information and advice to our Local Residents covering a variety of Council services and partner services. This could be face to face in our office or via our customer access terminal, on the phone, online or via email.

• Resolve queries using appropriate systems.
• Take responsibility and ownership of every interaction with Residents with a view to resolve the query at first point of contact.
• Be able to be empathetic and show sensitivity to all our Residents.

• Effective communicator, good organisational, fair delegation and administrative skills.
• Experience of working in a customer focused team environment, dealing with customers and giving advice and guidance.

Applicants must have existing Right to Work in the UK, as visa sponsorship is not available for this position.