Customer Service Advisor

Job Title and Details

Customer Service Advisor

Location: Hybrid – Crossways Business Park, Dartford & Home

Hours: 35 hours per week, Monday to Friday

Salary: £23,920 – £29,900 per annum (depending on experience)

Contract: Permanent

Interview Date: In person between 29 July and 5 August 2026.

Start Date: Monday 7 September 2026.

As a Customer Service Advisor, you’ll be the first point of contact for our customers, contractors, and suppliers. You’ll handle inquiries via phone, email, or webchat, providing assistance with a wide range of housing‑related queries.

You will work as part of a collaborative, supportive team handling inbound calls and administrative tasks, delivering seamless service to all customers, including those who may be vulnerable or in urgent need.

Initial training will take place full‑time in our Dartford office from 7 to 25 September 2026, ensuring you are supported as you learn our systems, services, and customer care approach. After training, you will split your time 50/50 between the Dartford office and working from home, giving you flexibility to manage your schedule.

• Friendly, positive, and resilient under pressure
• Excellent communication skills and an active listening ear
• Comfortable with multitasking and switching between customer types
• Passionate about delivering outstanding customer service

No prior housing experience required—must have a can‑do attitude and the empathy and professionalism to support our customers.

We offer competitive salaries, generous time off, and opportunities for personal and professional growth. Our employees frequently commend our supportive culture. We were named one of "The Sunday Times Best Places to Work" 2025.

Our values:

• Own it:
  We take responsibility for our actions and decisions, ensuring we deliver on promises to customers and communities.
• Better together:
  We believe the power of collaboration to achieve greater outcomes.
• Lead by example:
  Setting high standards and inspiring others with commitment to excellence and integrity.
• Be the change:
  Embracing innovation and proactively addressing challenges, encouraging creative thinking.

Interested? Please fill out the online application form on our website by 11pm on Sunday 26 July 2026. We will be in touch via email to invite you for an interview.

It is important you provide as much detail as possible in your application to demonstrate how you meet the role’s requirements.

Previous applications from the last 6 months are not considered.

If you need any adjustments to the recruitment process, please email

Moat is an equal opportunities employer. We encourage applications from all suitably qualified individuals irrespective of gender, age, origin, any protected characteristic or objective.