Bilingual Patient Account Specialist Remote

Elevate your career as a Bilingual Patient Account Resolution Specialist, primarily based remotely in Huntsville, AL. This role focuses on addressing patient inquiries and enhancing account balance resolutions while delivering top-notch customer service.

In this specialist role, you'll manage over 75 calls daily, ensuring first-call resolution and providing patients with clear, accurate information. Your responsibilities include collections on account balances and ensuring billing accuracy, creating a seamless experience for every patient you assist.

Key Responsibilities:

• Handle 75+ inbound and outbound calls daily

• Conduct daily collections on patient account balances

• Review patient accounts to ensure billing accuracy

• Update account information using internal systems

• Achieve specified key performance metrics

Requirements:

• GED/High School Diploma required

• 1+ years in customer service, preferably in a call center

• Bilingual fluency in English and Spanish

• Prior experience in medical collections is a plus

• Strong typing skills, minimum 35 words per minute

Utilize your bilingual skills and customer service expertise to enhance patient experiences effectively.
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