Online Support Agent - Bilingual

Position: Online Support Agent - Bilingual at Indigo
Enhance customer experiences at Indigo as a Bilingual Online Billing and Support Agent. Provide exceptional support by managing billing inquiries and resolving order-related issues efficiently through email and phone.

Your role will include addressing customer concerns with a focus on accuracy and service excellence. A strong background in customer service, combined with bilingual communication skills in French and English, will set you apart. You will investigate fraud, execute refunds, and ensure high-quality interactions.

Key Responsibilities:

• Provide bilingual customer support through phone and email

• Investigate and rectify fraudulent activities

• Handle billing inquiries, chargebacks, and refunds

• Collaborate with various departments for order resolutions

• Ensure high efficiency and quality in task completion

Requirements:

• Secondary School Diploma required

• Minimum 2 years in Customer Service

• Fluent in English and French, both written and verbal

• Excellent organizational and detail-oriented skills

• Previous call centre experience is a plus

Use your bilingual talents to support Indigo's dedication to customer satisfaction and service quality.
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