Customer Service Team Lead Coaching
Remote / Online - Candidates ideally in
Norwich, Norfolk County, NR2, England, UK
Listed on 2026-07-25
Norwich, Norfolk County, NR2, England, UK
Listing for:
Red-Recruitment
Full Time, Remote/Work from Home
position Listed on 2026-07-25
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Red Recruitment in Norwich is seeking a Customer Service Team Leader to guide a high-performing team delivering outstanding customer experiences, supporting client retention, and helping customers feel informed, reassured, and well supported throughout their journey.
The role includes leading daily operations, coaching staff, and driving service improvements while maintaining compliance and reporting on performance metrics. Hybrid working with initial in-office training is provided.
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