Private Manager Job UAE/Dubai,Customer Service/HelpDesk

Position: Private Travel Manager

Key Responsibilities

Curate Luxury Itineraries: Design bespoke travel plans for high-net-worth individuals reflecting their unique preferences and requirements.
Client Relationship Management: Build and maintain strong connections with key private members and family offices to ensure high levels of satisfaction.
Client Acquisition and Networking: Attract new members by promoting luxury travel services, leveraging existing networks and expanding the client base through regular networking.
Event Development and Hosting: Create, attend and host events to showcase offerings, engage with members and enhance visibility.
Experience Curation and Internal

Collaboration:

Collaborate with product and content teams to develop unique experiences, work with concierge services, destination specialists and operations teams to ensure seamless execution of travel plans and handle sensitive client information with the highest level of discretion and confidentiality.
Industry Knowledge: Stay informed about the latest luxury travel trends to continuously enhance the quality of services offered.
DMC Partnerships: Leverage and expand strong relationships with Destination Management Companies to ensure premium on-the-ground service and foster long-term collaborations in key destinations.

Requirements

Exceptional communication skills in both Arabic and English, with the ability to engage professionally with clients and stakeholders in both languages.
Proven experience as a Travel Manager or Travel Consultant for high net worth or luxury clients, with a strong portfolio of ultra-luxury travel arrangements.
Expertise in the global luxury travel market, with established connections and access to exclusive networks and services.
Exceptional interpersonal skills, with the ability to engage and understand the needs of discerning clientele.
Strong problem‑solving skills, with the ability to handle last‑minute changes and challenges with grace and efficiency.
Superior organizational skills and attention to detail, ensuring all travel plans are flawlessly executed.
Availability to provide round‑the‑clock service to clients as needed.
Proficiency in using advanced travel management software, GDS and luxury travel tools.
Demonstrate a strong ability to adapt to new challenges, tools and methodologies in a fast‑paced and evolving environment, and be energized by helping shape and elevate the Private Travel division.

Location and Work Arrangement

Located in the United Arab Emirates. If you are within commutable distance of the office, you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office. A secure home office at your confirmed address must be free from background noise or other distractions. Minimum internet speeds will be checked during the recruitment process and again when you join.

Benefits

Competitive salary depending on experience, including a rewarding commission structure.
Access to a world of professional lifestyle and travel networks.
Hybrid Remote Working:
Combine working from home and office; fully remote options available if you don't live near the Dubai office.
Paid time off:
Competitive paid time off package, including a paid day each year to volunteer for a good cause.
Paid Sabbaticals:
One month paid Sabbatical after every 5 years of service without tapping into annual leave.
Extra Rewards:
Lucrative Ten Loyalty Rewards program, including bonuses and gifts.
Remote Working Holidays:
Possibilities to travel and work anywhere in the world.
Employee Discounts:
Access to travel and entertainment discounts as a client/member.
Global dynamic and inclusive team with diversity at its core.
Genuine career opportunities within a dynamic and international company.

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