Business Support - Emerging Markets; Latin America Territory | Soutien aux affaires – marchés

Medisca est une entreprise mondiale qui s’appuie sur des partenariats solides pour servir les professionnels de la santé dans diverses disciplines liées au bien‑être. En proposant des solutions complètes et essentielles, y compris des ingrédients et des services pharmaceutiques, la fabrication de technologies de mélange, des tests analytiques et la formation,
Medisca comble les lacunes en matière de soins de santé grâce à un engagement inébranlable en faveur de la précision, de l’innovation et de l’impact sociétal.

Le soutien aux affaires, marchés émergents permettra d’offrir un service à la clientèle exceptionnel à nos clients en garantissant des réponses de qualité aux demandes téléphoniques reçues et une saisie précise des données dans le système CRM concernant toutes les communications avec les clients. Vous apporterez votre soutien à l’équipe des ventes en traitant les demandes et les commandes des clients, tout en accomplissant diverses tâches administratives.

Ce poste consist era également à apporter votre soutien à l’ensemble de l’équipe, au besoin, dans les domaines de la gestion des comptes, de la facturation, du recouvrement et de la coordination d’événements, ainsi qu’à participer à des projets interdépartementaux.

• Answer all incoming calls and assist with client enquiries or direct to the right department
• Greet visitors in a friendly and professional manner
• Provide support to customers regarding products, services and policies
• Assist customers utilizing the appropriate resources
• Provide troubleshooting assistance for orders, account statuses, and other problems
• Process customer complaints and ensure customer satisfaction

• Assist the Sales team with orders through incoming phone calls and emails
• Place orders for customers in Creatio and print packing slip for warehouse shipping
• Manage the Sales, Customer Service and Fax inboxes, forward purchase orders to sales representatives and respond to customers as required
• Assist with international shipping, freight consolidation, and supply chain solutions.
• Liaise with freight providers to follow up
• Liaise with Warehouse and Quality teams to process returns and customer feedback
• Stay up-to-date with new products, features and industry trends
• Suggest sales process enhancements

• Support with the verifying of licenses, and completion of vendor forms for customers as required
• Assisting with invoicing and payment processing when required
• Supporting collections for overdue accounts
• Assisting head office with reconciling customer accounts as needed

• Minimum High School Certificate
• One (1) year experience in Customer Service
• Experience working in a call centre, corporate office and/or a pharmacy highly regarded
• University degree not essential, but is considered an asset
• Excellent communication and listening skills; fluent English (oral & written) to communicate with clients and customers outside of Quebec.
• Multilingual is preferred
• Ability to work in a fast‑paced environment and to manage stress effectively
• Excellent time management and organisational skills
• Advanced interpersonal skills and the ability work in a team
• Accountable and discretion in their work
• Detail oriented
• Intermediate knowledge of Microsoft Office (Word, Outlook, Excel, and PowerPoint) required

• Work/Life Balance – 37.50 hour workweek with early Fridays all year long, PTO and vacation policy
• Invest in your health – Choice of modular plans, health spending account and free Telemedicine
• Flexible work environment – Hybrid work schedule with home office reimbursement program
• Your Future is Bright – Opportunities to learn and grow within Medisca
• Save for your Future – Medisca contributes to a deferred profit sharing plan (DPSP) when you invest in RRSPs
• Help us grow – Employee Referral Program
• We like to have fun – company events throughout the year

We thank all applicants for their interest; however, only candidates to be interviewed will be contacted.

We are an equal opportunity employer.