Remote Customer Support Representative

Maximize your potential with Waste Solutions Canada as a Remote Customer Support Representative. This role is centered on providing exemplary support to clients and vendors, ensuring a smooth service experience.

As part of our expansion, you will work in a full-time capacity, addressing inquiries, scheduling services, and resolving issues with a focus on customer satisfaction. Reporting to the CX Manager, your role will include detailed documentation in our CRM system and collaboration with other departments for effective service delivery.

Key Responsibilities:

• Respond to inquiries professionally via phone, email, and chat

• Schedule and coordinate services with clients and vendors

• Handle emergency situations with a calm demeanor

• Maintain detailed records of interactions in CRM

• Provide feedback on service enhancements

Requirements:

• 3+ years of experience in Customer Care

• Proficiency with Microsoft Office Suite tools

• Strong problem-solving and troubleshooting skills

• Exceptional communication and organizational abilities

• Fluency in English and French is preferred

Enhance client experiences and drive service excellence with us at Waste Solutions Canada.
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