Client Support Specialist - Remote

Client Support Specialist

Ideal Start: ASAP

Applications close on 30th July 2026

Join Us at The Centre for ADHD Research and Excellence:
Shaping the Future of Accessible Healthcare

At CARE ADHD, we're revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our 'fail fast' ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.

Client Support Specialist

Salary: £28k - £34k Reports to: CS Team Leader Ideal Start: ASAP

Applications close on 30th July 2026

Join Us at The Centre for ADHD Research and Excellence:
Shaping the Future of Accessible Healthcare

At CARE ADHD, we're revolutionising private healthcare by making ADHD assessments and treatment more affordable and accessible to those who need it. Our client-centred approach, combined with lean methodology and a focus on continuous improvement, drives our commitment to excellence. We embrace an innovative mindset, encouraging rapid learning and adaptation through our 'fail fast' ethos. With ambitious plans to become the largest ADHD service provider outside the NHS within the next five years, we are committed to pushing boundaries and fostering innovation.

What we are looking for?

Every patient who comes to CARE ADHD is looking for answers, support and reassurance. As a Client Support Specialist, you'll play a vital role in making sure they receive all three.

This is far more than a traditional customer service role. You'll become a trusted guide throughout a patient's ADHD journey, helping them navigate assessments, treatment and the questions that arise along the way.

Working closely with our clinical and operational teams, you'll solve problems, coordinate patient pathways and make sure every interaction is handled with empathy, accuracy and care. No two days are the same, so we're looking for someone who enjoys variety, thrives in a fast-moving environment and genuinely cares about making a difference.

What You’ll Be Doing:

• Acting as the first point of contact for adult patients via email, phone and live chat.
• Supporting patients through every stage of their ADHD pathway, from assessment through to treatment and beyond.
• Managing a varied workload across multiple inboxes, ensuring patients receive timely and accurate responses.
• Working closely with clinicians and operational teams to resolve complex patient queries.
• Identifying potential risks, safeguarding concerns or clinical issues and escalating these appropriately.
• Investigating problems thoroughly before providing clear, patient-friendly solutions.
• Supporting patients with appointments, reports, prescriptions and pathway queries.
• Accurately updating patient records across multiple internal systems.
• Following established processes whilst recognising opportunities to improve them.
• Helping identify recurring themes or issues and contributing ideas that improve both patient experience and operational efficiency.
• Working collaboratively with colleagues across Customer Support, Referrals, Bookings, Governance and Clinical Operations.

To thrive in this role you’ll need to:

• Previous experience in customer support, healthcare administration or another fast-paced service environment.
• Excellent written communication skills with the ability to explain complex information simply and empathetically.
• Strong organisational skills and the ability to prioritise effectively when managing multiple competing tasks.
• High levels of attention to detail and confidence working accurately across several systems simultaneously.
• Excellent problem-solving skills and the confidence to investigate issues independently before escalating where appropriate.
• A calm, professional approach when supporting vulnerable or distressed patients.
• Confidence learning new technology and adapting to changing processes.
• A genuine passion for delivering…