Customer Service Advisor - Swedish & Danish Speaking

Customer Service Advisor - Swedish & Danish Speaking

London Hybrid (3 days in office) or Remote within the UK

Permanent Position | Immediate start available

Are you a fluent Swedish speaker with strong Danish language skills and a passion for delivering exceptional customer experiences?

Euro London is excited to be partnering with an innovative and rapidly growing international consumer brand to recruit a Swedish & Danish-speaking Customer Service Advisor
. This is a fantastic opportunity to join a business at an exciting stage of growth as it expands its presence across the Nordic market.

You'll play a key role in supporting customers across Sweden and Denmark, acting as a trusted point of contact and ensuring every interaction is positive, engaging and solution-focused. As part of a collaborative, international team, you'll have the opportunity to contribute to a growing market while developing your own career within a highly customer-centric organisation.

This is the perfect opportunity for someone who enjoys building relationships, solving problems and making customers feel valued at every stage of their journey.

The role:

As a Customer Service Advisor, you will support customers across multiple channels, delivering a first-class experience and helping to strengthen long-term customer loyalty.

Key responsibilities include:

• Providing outstanding customer support via phone, email, live chat and social media
• Managing customer enquiries, orders, feedback and service-related issues
• Delivering personalised and empathetic customer experiences
• Building strong relationships and acting as a brand ambassador
• Identifying opportunities to improve processes and customer satisfaction
• Sharing customer feedback and insights with wider teams
• Working collaboratively within a supportive and fast-paced international environment

About you:

We're looking for someone who genuinely enjoys helping people and takes pride in delivering exceptional service.

To be successful, you'll have:

• Fluent Swedish (written and spoken)
• Strong Danish language skills with at least professional working proficiency
• Fluent English communication skills
• Previous customer service, customer support or customer-facing experience
• Excellent written communication and attention to detail
• Strong problem-solving skills and a proactive mindset
• The ability to manage multiple priorities effectively
• A positive, team-oriented attitude whilst being comfortable working independently
• UK Right to Work

What's in it for you?

This is much more than a traditional customer service position. You'll be joining a business where people, development and culture truly matter.

Opportunity to play a key role in an exciting Nordic market expansion

Join a fast-growing international company with genuine career progression opportunities

Hybrid or remote working flexibility within the UK

25 days annual leave plus bank holidays

Additional wellbeing leave and length-of-service holiday rewards

Annual Learning & Development budget to invest in your career

Private Medical Insurance

Enhanced parental leave policies

A collaborative, supportive and genuinely inclusive culture

Regular team socials, company events and celebrations

The chance to make a real impact within a purpose-driven, values-led organisation

Ready for your next challenge?

If you're a fluent Swedish speake