Tech-savvy Paralegal customer service

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Tech-savvy Paralegal with a passion for customer service based in Canada.

This role offers the opportunity to combine legal expertise, customer support, and technology within an innovative Legal Tech environment. You will play a key role in helping customers achieve successful outcomes by providing legal drafting support, answering product-related questions, and guiding users through technical processes. Working across customer success, legal operations, and technical support, you will ensure a seamless client experience from onboarding through ongoing service.

The position blends analytical thinking, communication, and problem‑solving with hands‑on exposure to modern legal technology solutions. You will collaborate with a supportive, remote‑first team that values continuous learning, open communication, and customer‑centric innovation. This is an excellent opportunity for a proactive legal professional who enjoys working at the intersection of law, technology, and customer success.

• Draft, review, and prepare legal agreements and documentation that accurately reflect customer requirements while maintaining high quality and compliance standards.
• Conduct legal research and provide support on legal matters to contribute to efficient service delivery.
• Respond to customer inquiries through email and chat, providing timely, accurate, and professional assistance regarding products, services, and account management.
• Guide customers through technical setup processes, including assisting with integrations and ensuring successful configuration of required platforms.
• Support prospective customers by answering questions, explaining services, and contributing to a positive pre‑sales experience.
• Prepare reports based on customer‑provided information and deliver clear, well‑structured documentation.
• Collaborate closely with internal teams to ensure customer requests are resolved efficiently and service standards are consistently maintained.
• Contribute to customer satisfaction, retention, and long‑term success by delivering exceptional service throughout the customer journey.

• Previous experience as a Paralegal, Customer Success Specialist, Legal Assistant, or in a similar customer‑facing legal support role.
• Strong ability to draft, review, and manage legal documents with excellent attention to detail.
• Familiarity with Legal Tech concepts and an interest in technology‑enabled legal services.
• Experience supporting customers and building positive client relationships in a professional environment.
• Excellent written English communication skills with the ability to explain legal or technical concepts clearly.
• Strong analytical thinking, organizational skills, and a proactive approach to problem‑solving.
• Comfortable using modern digital collaboration tools such as Google Docs and other web‑based productivity platforms.
• Ability to manage multiple priorities while maintaining accuracy in a fast‑paced remote work environment.
• Exposure to working with organizations across different industries and business sizes is considered an advantage.
• Willingness to learn new technologies and contribute to continuous improvement initiatives.

• Fully remote work environment with the flexibility to work from anywhere.
• Comprehensive onboarding program with dedicated training and ramp‑up support.
• Opportunity to work alongside collaborative, knowledgeable, and supportive colleagues.
• Startup culture offering significant opportunities for professional growth and career development.
• Regular virtual and in‑person team activities designed to strengthen collaboration and engagement.
• Open communication culture with direct feedback and continuous learning opportunities.
• Opportunity to contribute to the evolution of innovative Legal Tech solutions while making a meaningful impact on customer success.