Customer Service - REMOTE; Scotland

Position: Customer Service Role - REMOTE (Must be Scotland based)
Location: Scotland

This Customer Service Role in the industrial and manufacturing industry focuses on supporting customers and ensuring their needs are met efficiently. You'll help keep operations running smoothly by managing customer queries, orders and general support tasks.

Client Details

This company operates within the industrial and manufacturing sector.

Description

Respond promptly to customer enquiries and provide accurate information.
Process orders and manage customer accounts effectively.
Work closely with other departments to resolve customer issues.
Maintain detailed records of customer interactions and transactions.
Handle complaints, providing solutions to ensure customer satisfaction.
Assist with administrative tasks to support the customer service team.
Monitor and follow up on outstanding customer issues.
Provide feedback to the management team to improve customer service processes.

Profile

A successful Customer Service Role candidate should have:

Strong communication and problem-solving skills.
Experience in customer service or a similar role within the industrial or manufacturing industry.
Good organisational skills and attention to detail.
Proficiency in using computer systems and software for managing customer information.
A proactive approach to handling customer needs and challenges.

Job Offer

Salary circa £28k DOE, dependent on the level of experience.
The chance to work in the industrial and manufacturing industry.

If you're interested in this role, apply now