Customer Accounts Representative

Position: Customer Accounts Representative Hybrid Role
Explore a dynamic Customer Accounts Representative position with Intact in North York, Canada. This hybrid role focuses on exceptional customer service and support for billing inquiries in a call center setting.

Join Intact’s growing Customer Accounts Team and bring your customer service expertise to a fast-paced environment. You’ll deliver timely support through phone and email, helping both brokers and clients with billing needs. This full-time role requires effective communication skills and the ability to maintain performance metrics while ensuring a high standard of work.

Key Responsibilities:

• Respond to customer billing inquiries via phone and email

• Adhere to call center metrics for service levels

• Complete account updates and billing tasks accurately

• Promote self-service tools to enhance customer experience

• Maintain a high standard of accuracy in every interaction

Requirements:

• One year of customer service experience, preferably in a call center

• Strong organizational skills and attention to detail

• Effective oral and written communication skills

• Ability to work autonomously and manage workload

• Must be eligible to work in Canada

Bring your dedication to customer service and thrive in a supportive, growth-oriented environment at Intact.
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