Payment Specialist

Duration: 5 months (Extension/ Conversion possible based on performance and business needs)

Schedule:
Mon
- Friday, 8:30 AM- 5:00 PM

Work Mode:
Hybrid, 4 days onsite and one day work from home

Pay Rate: $22.88/hr

Roles and Responsibilities:

• Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
• Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals, and CEI targets are met.
• Reports to a Team Manager within the Team Structure.

Customer:

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• Positively contributes to the overall customer experience and loyalty index in each interaction.
• Ensures customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required.
• Create and/or recognize exceptional customer service through established programs.
• Ensure all required processing and enquiries are fulfilled, meeting Service Level Goals.
• E4 Provide subject matter expertise for internal and external partners within defined areas.

Shareholder:

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• Complete assigned tasks accurately & within established standards.
• Actively participate in daily touch points and work distribution.
• Contribute to the achievement of satisfactory audits by understanding & following audit and process guidelines.
• Identify areas of risk and elevate as necessary.
• Be knowledgeable and comply with Bank Codes of Conduct.
• Identify, suggest and actively participate in process improvements.
• Understand and apply bank/service center operating policies and procedures.
• Demonstrate flexibility by adapting to change within business area and unit.
• Adopt new processes and technology improvements.
• Ensure necessary due diligence is taken to support the accuracy of all transactions.

Must Have

Skills:

• 2-4 years of banking/ financial institute experience.
• Proficiency in Microsoft 365
  - Excel, Outlook, and Word.
• Transfer/Transactions experience.

Soft Skills:

• Communication skills- written and verbal.
• Accuracy and attention to detail.
• Analytical skills.
• Ability to work independently and adapt to changes in technology.