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Clerk, customer service

Remote / Online - Candidates ideally in
QC, Canada
Listing for: EDI Gateway inc.
Remote/Work from Home position
Listed on 2026-07-29
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 42000 - 54000 CAD Yearly CAD 42000.00 54000.00 YEAR
Job Description & How to Apply Below
  • Durée de l'emploi:
    Permanent
  • Langue de travail:
    Bilingue
  • Heures de travail: 35 hours per week
  • Education:
  • Expérience:
Education
  • Secondary (high) school graduation certificate
  • or equivalent experience
Work setting
  • Private sector
  • Internet/Web services company
  • Private company, corporation or industry
  • Data processing and computers
Tasks
  • Answer written and oral inquiries
  • Address customers' complaints or concerns
  • Answer inquiries and provide information to customers
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Perform general office duties
  • Receive and log complaints
  • Answer clients' inquiries and provide information
  • Perform data entry
  • Provide customer service
Computer and technology knowledge
  • MS Excel
  • MS Office
  • Electronic mail
Work conditions and physical capabilities
  • Attention to detail
Own tools/equipment
  • Computer
  • Internet access
Personal suitability
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Organized
  • Reliability
  • Team player
  • Ability to multitask
  • Dependability
  • Quick learner
Screening questions
  • Are you available to start on the date listed in the job posting?
  • Do you have experience working in this field?
  • Do you have the equipment you need to work from home (like internet and a workspace)?
  • Do you meet the language requirements listed in the job posting for the position (English or French)?
Experience
  • 1 year to less than 2 years
Employment terms options
  • Day
Workplace information
  • Hybrid
Health benefits
  • Dental plan
  • Disability benefits
  • Health care plan
  • Paramedical services coverage
Financial benefits
  • Life insurance
Long term benefits
  • Long-term care insurance
Other benefits
  • Free parking available
  • Paid time off (volunteering or personal days)
  • Travel insurance
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