Store Manager - Quebec City

Strategic Storage PM Canada, ULC is a diversified real estate company in the self-storage industry. As a self-managed REIT with a fully integrated operations, it has a team of approximately 390 self-storage professionals focused on growing the Smart Stop® Self Storage brand. Smart Stop is the tenth-largest self-storage company in the U.S., with approximately $1.7 billion of real estate assets under management, including an owned and managed portfolio of 150 properties in 19 states and Toronto, Canada and comprising approximately 101,000 units and 11.5 million rentable square feet.

In addition, Smart Stop was recently awarded Newsweek’s Best Customer Service 2021 among Storage Center companies.

Store Manager (Store #1507) JOB SUMMARY
Smart Stop® Self Storage is seeking an energetic, outgoing self-starter who has excellent sales, marketing and customer service skills. The Store Manager aggressively contributes to profitability by developing and maintaining mutually beneficial business relationships, possessing basic computer skills and being committed to world class customer service.

The Store Manager is the helpful and knowledgeable point of contact onsite at our self-storage facility. They are enthusiastic, energetic, and outgoing self-starters who possess excellent sales, marketing, and customer service skills. The right manager is someone who takes pride in their work, and works with integrity to do the best job they are capable of. Store Managers contribute to a successful property by running an organized office, engaging positively with customers, earnestly following up on leads, maintaining existing business relationships with clients and vendors, and communicating clearly with the entire management team.

The right candidate pays attention to details, stays organized, and takes delight in finding great solutions for problems. This position is involved in all phases of the operation, including: leasing storage & parking, managing a team, assisting with maintenance, supervising onsite projects, communicating with home office team, and maintaining good relationships with tenants.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Prior retail sales or leasing experience and customer service experience
Enjoy providing excellent customer service and renting storage spaces
Answer and respond to telephone calls and emails about rentals and tenant issues
Maintain the office and the property by keeping it neat, clean, and secure, and keeping units rent-ready.
Accepts payments, maintains accurate petty cash log and can prepare and make daily bank deposits
Responsible for the sales, marketing, occupancy, and delinquency management of the facility.
Keeping the facility rented at optimum levels by effectively utilizing advertising, promotional and customer relation skills as approved by management
Provides outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries
Shows, rents and cleans self-storage units as well as actively selling and maintaining supplies of moving and packing materials
Effectively communicates with management and fellow employees
Prepare units for auction and vacates units as prescribed by law and approved by management.
Self-starter with excellent sales skills and an expertise in customer service
Team player who thrives on working with others
Detail orientated with an eye on cleanliness and organization

QUALIFICATIONS AND SKILLS
Reliable transpportation
Superior customer service skills and sales ability
Computer literate with solid office skills
Basic math skills; addition, subtraction, multiplication, division, percentages
Successful in a team environment
Take-charge mentality, yet able to follow set procedures

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

Ability to work both indoors and outdoors in varying temperature and weather
Ability to work closely with a diverse…