Strategic CSM - Remote, Growth & Retention
Remote / Online - Candidates ideally in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-07-30
Cardiff, Cardiff City Area, CF10, Wales, UK
Listing for:
Case-Iq
Remote/Work from Home
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Client Relationship Manager, Customer Service Rep
Job Description & How to Apply Below
Case IQ is seeking a Customer Success Manager to partner with customers throughout their journey, reporting to the Director of Customer Success. You will build strong, long‑term relationships, drive product adoption, and deliver measurable value to ensure an exceptional customer experience.
Serving as the primary bridge between customers and internal teams—Sales, Support, Product, Marketing, and Professional Services—you will identify risks, resolve challenges, advocate for clients, coordinate
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