Customer Engagement Specialist

Customer Engagement Specialist

Location:

Bankmore Business Park, Omagh

Contract:

Permanent
- Full Time

Working Hours:

37 hours
- Monday to Friday Hybrid Working:

Company We currently operate a hybrid working policy with a mix of working from the office and home. Salary:

Starting salary £26,700 with opportunities to progress to £28,500, plus up to a 10% annual bonus. About Us Energia Group is a leading energy company in both RoI and NI, dedicated to decarbonising Ireland's energy system. Through three key units

Renewables, Flexible Generation, and Customer Solutions (Energia in RoI, Power NI in NI) we offer advanced energy solutions. We're committed to driving Irelands renewable future and supporting local communities through initiatives like employee volunteering and community benefit funds. Power NI, as part of Energia Group, is Northern Irelands most trusted energy supplier, delivering the products, services and value that families, businesses and communities need today - for a greener, more sustainable tomorrow.

We are NIs largest electricity supplier, energising over half a million homes, farms and businesses for over 90 years. We are driving positive change for people living here and for the future of our planet through sustainable, smart, affordable and customer centric products and services. Our talented employees are our greatest asset, and we invest in their growth through Learning and Development programmes.

We foster a safe, inclusive work environment, champion diversity, and are seeking people with positive energy to make an impact in their roles through a meaningful career with us. About the Role Power NI have an exciting opportunity for Customer Engagement Specialists based in Omagh. Reporting to the Commercial CX Manager, you will be the first point of contact by phone and email for all commercial queries, responding to and delivering a customer experience that is second to none.

For this role we are seeking enthusiastic customer-focused people who enjoy working within a team environment. The ideal candidate will have the ability to work as part of a hybrid working team, be highly motivated with a focus on providing excellent customer service with moderate sales targets, that will also enhance your earning potential. Responsibilities Day-to-day, heres what your new role would look like:
Listen effectively and respond accordingly to our customers needs. Use Microsoft Office and Power NIs Customer Care and Billing Systems to manage your workflow daily. Register, service and support our customers while educating them about other products and services to better meet their needs Win and retain customers through your passion for great customer service. Develop and maintain positive working relationships both internally and externally.

Carry out all duties in line with company policies, procedures and relevant industry guidelines. About you Key Criteria What Youll Need Excellent numerical, spoken, and written communication skills with the ability to listen effectively. A suitable place to work at home and good broadband connection. Strong IT Skills with a good working knowledge of MS Office. Open to learn about new products and services in a fast paced, ever-growing industry.

Desirable Criteria
- These help decide between those who meet all the above key criteria:
Administration experience. 3 GCSEs (grade A-C to include Maths and English) or two years previous experience of working in a customer centric environment. Experience liaising directly with customers to promote the services of the company. If you are enthusiastic about this role but dont meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent were looking for.

Desirable Criteria
- These help decide between those who meet all the above key criteria:
Administration experience. 3 GCSEs (grade A-C to include Maths and English) or two years previous experience of working in a customer centric environment. Experience liaising directly with customers to promote the services of the company. If you are enthusiastic about this role but dont meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent were looking for.