Order Management Specialist (Europe Region) | Hybrid Work
Singapore
Listed on 2026-07-31
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Office Administrator/ Coordinator -
Business
Office Administrator/ Coordinator
6 Months Contract (Renewable)
Location: Woodlands
Salary: $5,000 – $6,000/month
Working Hours: Monday – Friday, 2:15pm – 11:15pm (3:15pm – 12:15am during daylight saving) to support Europe customers
Work Arrangement: Hybrid (Work From Home & Office)
Looking to build your career with a world-renowned technology company? Join our client's Order Management team and play a key role in supporting customers across Europe. This hybrid opportunity offers exposure to cross-functional collaboration, global operations, and ERP systems while providing flexibility to work from home when business needs allow.
What You Will Be Doing- Manage the end-to-end order management process for Europe region customers.
- Ensure customer purchase orders are accurately entered into the order management system within 24 hours.
- Monitor order backlog to ensure orders remain shipment-ready and free from order management holds.
- Work closely with Sales, Finance, Account Management and other internal stakeholders to resolve order-related issues.
- Provide timely updates on order status, shipment schedules and backlog enquiries.
- Support User Acceptance Testing (UAT), process improvements and system enhancements.
- Assist with customer onboarding and advocate B2B integration initiatives.
- Monitor system issues and coordinate with IT teams until resolution.
- Maintain accurate documentation, customer records and audit compliance (including SOX requirements).
- Resolve operational issues independently while escalating complex matters when required.
- Experience in Order Management, Customer Service, Sales Operations or a similar customer-facing operations role.
- Strong communication skills with the ability to work effectively across global, cross-functional teams.
- Detail-oriented with excellent analytical and problem-solving abilities.
- Comfortable supporting Europe business hours (2:15pm – 11:15pm / 3:15pm – 12:15am during daylight saving).
- Hands-on experience with Oracle R12 ERP, SAP, or other ERP systems.
- Familiarity with international trade controls and shipping processes.
- Strong proficiency in Microsoft 365, especially Microsoft Excel.
- Basic understanding of accounting principles.
- Experience handling customer orders, backlog management and order fulfilment.
We regret to inform that only shortlisted candidates will be notified.
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