Hybrid Complaints & Compliance Officer (12 Month
Remote / Online - Candidates ideally in
Colchester, Essex County, CO1, England, UK
Listed on 2026-08-01
Colchester, Essex County, CO1, England, UK
Listing for:
Kirklees Metropolitan Council
Full Time, Contract, Remote/Work from Home
position Listed on 2026-08-01
Job specializations:
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Customer Service/HelpDesk
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Government
Job Description & How to Apply Below
Essex County Council is seeking a Complaints Officer for a 12‑month fixed term. The role manages varied complaints, investigates issues, writes clear responses, and supports service improvements across the organisation. Office‑based with induction shadowing at various locations; some flexibility to work from home after training.
The role emphasises empathy, accuracy and professional judgement in a fast‑paced, high‑caseload environment.
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