Bilingual French Account Manager

Responsibilities

Bilingual French Account Manager
Location:
Central London
Fully office-based in London Monday to Friday
Salary: £30,000 per annum to £40,000 per annum depending on experience
If your salary expectations are higher, we would still encourage you to apply, as there may be flexibility for the right candidate.
F2

Main duties:
A dynamic client-facing role combining administrative assistance and operational exposure within a high-end consultancy firm.
You will be managing client files and processing documentation, providing exceptional support to clients.

• Manage a portfolio of clients and act as their main point of contact
• Coordinate with internal teams to ensure services are delivered smoothly and on time
• Manage client expectations and provide clear updates throughout the process.
• Track progress, identify delays or issues, and ensure they are resolved promptly
• Maintain accurate client records and update CRM systems regularly
• Handle sensitive or difficult situations with empathy and professionalism
• Identify additional client needs and contribute to improving processes and customer experience.

• Previous experience in account management, client services or equivalent
• Highly organised, with the ability to manage multiple clients and priorities at the same time.
• Fluent in both French and English to a very high standard, with excellent communication skills.
• Confident handling sensitive situations and communicating complex information clearly.
• Flexible and resilient, able to adapt to changing circumstances and unexpected delays.
• Strong team player with the ability to coordinate effectively across different departments
• Proactive, solution-focused and comfortable using CRM systems
• Happy to work from a Central London based office Monday to Friday essential (no hybrid or remote-working options available)
• Inquisitive and proactive, with a genuine desire to learn and embrace new challenges

£30,000 per annum to £40,000 per annum depending on experience
If your salary expectations are higher, we would still encourage you to apply, as there may be flexibility for the right candidate.