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Remote Retention & Upsell Specialist (Ontario
Remote / Online - Candidates ideally in
Burlington, Ontario, Canada
Listed on 2026-08-02
Burlington, Ontario, Canada
Listing for:
Cogeco Inc.
Remote/Work from Home
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Job Description & How to Apply Below
Cogeco Connexion Inc. in Burlington, ON, seeks a Retention Specialist for a remote/home-based role across Ontario. The position focuses on retaining customers by downgrading or disconnecting services while maximizing retention and sales opportunities through negotiation and excellent service.
The role requires strong communication, 1–2 years in call centers, and a customer-first mindset. Flexible hours and KPI-driven targets are part of the job, with a focus on customer value and loyalty.
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