Investigation and Information Assistant

Investigation & Information Assistant

£26.37 per hour (Umbrella)

3-month ongoing contract

Mostly remote working (occasional office meetings)

If you’re driven, enthusiastic, and thrive in a fast-paced environment, we’d love to hear from you.

We are recruiting an Investigation & Information Assistant to join the Complaints and Resolution team. This is a key role supporting elected Members and residents by ensuring enquiries and complaints are handled accurately, professionally and on time.

• Provide accurate, timely and high-quality responses to Members’ enquiries
  , supporting elected councillors in their work with residents
• Investigate and coordinate responses to resident complaints
  , particularly relating to housing and ongoing repairs
• Liaise with internal departments and external partners to gather information and resolve issues
• Support the wider Complaints and Resolution team to ensure cases are progressed efficiently
• Maintain clear, accurate records and ensure responses meet agreed standards and deadlines

• Highly organised with strong attention to detail
• Confident communicating clearly in writing and verbally
• Comfortable working under pressure in a busy environment
• Experienced in handling enquiries, complaints or investigations (local authority or housing experience desirable)
• Proactive, customer-focused and committed to delivering high standards of service
• Must have experience working for a council or housing association

All applications are monitored and shortlisted candidates will be contacted via phone call or email.