Customer Success - Medical

Location: Purley

Title:

Customer Service Coordinator Salary: £13.50 per hour  Enhanced rates for Overtime and On-Call

Location:

Sittingbourne, Kent

Contract:

12 Months (with extension potential) Shift Pattern:
Monday - Friday, 37.5 hours (Rotating shifts between 08:00 - 20:00) Be the Voice that Makes a Difference Are you looking for a role where your empathy and communication skills truly matter? Join Abbott as a Customer Service Coordinator and become an integral part of our 'Hospital to Home' (H2H) service. You won't just be answering phones; you will be the primary point of contact for patients and carers during a critical transition in their healthcare journey.

If you are a caring, proactive professional who thrives on delivering excellence, we will provide a comprehensive two-month training program to help you succeed. The Perks:
Recognition & rewards:
Monthly awards for top performers and opportunities for customer service qualifications. Modern facilities:
Access to an onsite gym (including a Peloton bike!), outside seating areas, and a subsidised canteen with a Starbucks station. Flexible working:
Option to work from home one day per week once trained.

Financial benefits:

Competitive pension, private healthcare, and access to the Randstad app for discounts at major supermarkets, cinemas, and restaurants. Travel:
Free on-site parking for all staff. Enhanced pay:
Earn 1.75x overtime for Saturday shifts and additional enhanced rates for on-call segments. Responsibilities:
Patient onboarding:
Making the vital first contact with patients to set up accounts and confirm healthcare details. Coordination:
Arranging initial deliveries and checking in with patients to ensure their orders have arrived safely. Liaison:
Acting as the bridge between patients, carers, GPs, and Healthcare Professionals to ensure a seamless service. Problem solving:
Resolving queries via telephone and email with a focus on "Customer Excellence." Data management:
Meticulously updating patient records and internal databases to track communication and prescriptions. On-call support:
Participating in a fair, pre-planned rota to provide essential out-of-hours support (overnights and weekends) at an enhanced pay rate. Your Essential

Skills:

Empathetic nature:
You are patient, understanding, and genuinely care about improving the lives of others. Communication expert:
You possess a professional telephone manner and clear written communication skills. IT proficient:
Comfortable navigating databases and picking up new systems quickly. Customer-centric:
Previous experience in a busy customer service environment is essential. The Logistics:
Reliability:
You are comfortable with a rotating shift pattern and the requirement for on-call duties (roughly two overnights and one weekend segment per month).

Location:

Based in or near Sittingbourne with a positive, proactive attitude. Why Apply? This is more than a coordinator role; it is a chance to join a global healthcare leader that recognises and rewards your hard work. With a supportive team environment, a robust training plan, and a world-class benefits package, you'll have everything you need to build a rewarding career. Ready to start making a difference?

Apply today! Randstad Business Support is acting as an Employment Business in relation to this vacancy.