Customer Service Representative

Looking to work within a Great Environment, Flexible Hours, River Walks By The Thames, Staggering Pension, 2 days Working From Home, then look no further than this…

Customer Services Representative

Staines-on-Thames

£26k-£28

Kper annum + Excellent Benefits including an outstanding Pension + WFH

Welcome to a unique opportunity to join a dynamic team in the picturesque town of Staines-on-Thames. Our client, a leading organization in the accreditation sector, is seeking a talented individual to fill the role of Customer Services Representative. If you are passionate about delivering exceptional customer service and thrive in a fast-paced environment, then this role is for you.

As a Customer Services Representative, you will play a vital role in providing administrative and logistics support to the accreditation sections for defined customers and assessment managers. Your responsibilities will include coordination and booking of assessment visits, liaison between customers, assessment managers, and contracted assessors & experts, processing of pre and post-visit documentation, as well as handling hotel and travel bookings.

You will serve as a point of contact for customers and external enquirers, ensuring high-quality customer service is delivered at all times. Additionally, you will actively monitor and resolve key processes associated with the accreditation cycle, collaborate with relevant parties to resolve overdue items, and maintain accurate internal records and databases.

The ideal candidate will possess excellent organizational and communication skills, with the ability to prioritize tasks effectively in a fast-paced environment. You should have a proactive approach to problem-solving and be able to work both independently and as part of a team. Previous experience in administration or customer service roles is desirable, along with proficiency in Microsoft Office applications. A keen attention to detail and a commitment to delivering exceptional service are essential.

In return for your hard work and dedication, our client offers a competitive salary of between £26k-£28k per annum, along with excellent benefits, including an outstanding pension scheme. You will have the opportunity to work in a supportive team environment and develop your skills within a leading organization in the accreditation sector. This is a fantastic opportunity to make a real impact and contribute to the success of the team.

Join them in shaping the future of accreditation and delivering excellence in customer service. We look forward to welcoming you to their team!