Helpline Advisor [Call Centre | Online Scam & Fraud | East
Singapore
Listed on 2026-08-05
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Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Call Center / Support, Technical Support
Job Responsibilities:
We are dedicated to delivering exceptional customer experiences. We are looking for enthusiastic, motivated, and customer-oriented individuals to join our team due to a growth opportunity.
Establish a positive, consistent, and timely interaction that meets the customer’s needs effectively by providing excellent support experience across different platforms (phone, email and live chats).
Identify customer's needs. Apply critical thinking and research to offer tailored solutions that address their specific needs.
Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance with our service standards.
Contribute to continuous improvement of internal processes that enhance customer satisfaction and process efficiency.
Build sustainable customer relationships and provide long term customer value by promptly following up and providing additional support when needed.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of company.
Who are we looking for?
Candidate must possess at least a GCE “A” Level / Diploma or GCE ‘O’ Level with at least 2 years of experience in handling contact centre cases in a call centre or service industry environment.
Great Communicator:
You enjoy helping others and have strong verbal and written communication skills.Problem Solver:
You approach challenges with a positive attitude and are motivated to find effective solutions.Adaptable:
You are open to learning new tools and systems and thrive in a fast-paced environment.Multitasking Proficiency:
You exhibitthe ability to prioritize tasks effectively, adept at handling multiple tasks simultaneously while maintaining attention to detail.Customer-Focused:
You are driven to deliver outstanding results consistently, going above and beyond to ensure a customized solution that meets each individual’s specific needs and concerns.
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