Customer Service Rep ​/ Work From Home

For more than six decades, we’ve been a trusted provider of supplemental and permanent benefit programs to working families. As the only company operating under a fully union-backed label, we proudly support over 40,000 unions and associations across North America and internationally. Our focus has always been simple: deliver reliable protection and long-term security to the families who need it most.

This position centers around communication, organization, and member support. You’ll connect with union members who have expressed interest in learning about their available benefits and guide them through the process from start to finish.

Key responsibilities include:

• Managing inbound and outbound member communication

• Scheduling and conducting benefit consultations

• Explaining coverage options clearly and professionally

• Completing digital applications and documentation accurately

• Ensuring compliance and maintaining high quality standards

• Engaging in ongoing training and professional development

• Strong verbal communication abilities

• A professional, positive, and energetic attitude

• Confidence building relationships with individuals and groups

• Solid customer service mindset

• Previous service or sales experience is helpful, but not required

• Ability to collaborate effectively with team members and leadership

• Authorization to work in the United States or Canada

• Comprehensive benefits package

• Fully remote opportunity

• Flexible scheduling to support work-life balance

• Weekly earnings with additional monthly performance incentives

• Annual company convention with the opportunity to qualify for travel to destinations such as the Bahamas, Cancun, Las Vegas, and more