Remote Customer Admin Support Specialist

About PULSE (MENA)

PULSE (MENA) is a customer-focused organization dedicated to delivering exceptional service and operational excellence across the MENA region. We are looking for a highly organized, proactive, and detail-oriented Remote Customer Admin Support Specialist to join our growing team. This role is ideal for someone who enjoys helping customers, managing administrative processes, and ensuring seamless day-to-day operations in a fast-paced remote environment.

As a Remote Customer Admin Support Specialist, you will serve as the primary point of contact for customer administrative inquiries while providing essential operational support to internal teams. You will be responsible for managing customer communications, maintaining accurate records, coordinating administrative workflows, and ensuring a high standard of customer satisfaction.

The ideal candidate is an excellent communicator with strong organizational skills, a customer-first mindset, and the ability to multitask while maintaining accuracy and professionalism.

• Respond promptly and professionally to customer inquiries via email, chat, phone, and other communication channels.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Escalate complex issues to the appropriate departments whenever necessary.
• Follow up with customers to ensure issues have been fully resolved.
• Maintain high customer satisfaction through timely and effective communication.

• Manage and maintain customer records with a high level of accuracy.
• Process customer requests, updates, documentation, and administrative forms.
• Prepare reports, spreadsheets, and other business documents as required.
• Schedule meetings, appointments, and coordinate calendars when necessary.
• Organize digital files and ensure documentation is properly maintained.
• Assist with data entry, record management and database updates.

• Coordinate with internal departments to ensure customer requests are completed efficiently.
• Track outstanding customer cases and ensure timely follow-up.
• Monitor administrative workflows and identify opportunities for process improvements.
• Support onboarding and documentation processes when required.
• Assist management with various operational and administrative projects.

• Work closely with cross-functional teams in a fully remote environment.
• Maintain clear, professional, and timely communication with internal stakeholders.
• Participate in virtual meetings, training sessions and team discussions.
• Share customer feedback and identify recurring issues to help improve services.

• Bachelor's degree or equivalent work experience.
• Minimum 1-3 years of experience in customer service, administrative support, virtual assistance, or a similar role.
• Excellent written and verbal communication skills in English.
• Arabic language proficiency is highly preferred.
• Strong organizational and time management skills.
• Exceptional attention to detail.
• Ability to prioritize multiple tasks and meet deadlines.
• Strong problem-solving and critical-thinking abilities.
• Ability to work independently with minimal supervision.
• Professional, customer-centric attitude.

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Google Workspace (Docs, Sheets, Drive, Calendar)
• CRM systems (Salesforce, Hub Spot, Zoho CRM, or similar)
• Customer support platforms (Zendesk, Freshdesk, Intercom, or similar)
• Video conferencing tools (Zoom, Microsoft Teams, Google Meet)
• Project management tools such as Trello, Asana, , or Click Up

• Previous experience supporting customers within the MENA region.
• Experience working in a remote or distributed team.
• Familiarity with customer success or customer experience best practices.
• Experience handling confidential customer information.
• Knowledge of administrative process improvement and workflow optimization.

• Customer-focused mindset
• Excellent communication skills
• Strong organizational abilities
• High level of professionalism
• Attention to detail
• Adaptability and flexibility
• Problem-solving skills
• Team collaboration
• Accountability
• Initiative and self-motivation
• Time management
• Confidentiality and integrity

• Customer satisfaction and service quality
• Response and resolution times
• Accuracy of administrative work
• Timely completion of assigned tasks
• Quality of internal communication
• Compliance with company policies and procedures
• Contribution to operational efficiency and continuous improvement

• Fully remote position within the MENA region.
• Stable high-speed internet connection required.
• Quiet and professional home office environment.
• Flexibility to work assigned shifts based on business needs.
• Availability to attend virtual meetings and training…