Customer Engagement Specialist

3 days working from the office and 2 days working from home

Omagh

Power NI have an exciting opportunity for Customer Engagement Specialists based in Omagh. Reporting to the Commercial CX Manager, you will be the first point of contact by phone and email for all commercial queries, responding to and delivering a customer experience that is second to none. For this role we are seeking enthusiastic customer-focused people who enjoy working within a team environment.

The ideal candidate will have the ability to work as part of a hybrid working team, be highly motivated with a focus on providing excellent customer service with moderate sales targets, that will also enhance your earning potential.

• Excellent numerical, spoken, and written communication skills with the ability to listen effectively.
• A suitable place to work at home and good broadband connection.
• Strong IT Skills with a good working knowledge of MS Office.
• Open to learn about new products and services in a fast paced, ever-growing industry.

If you are enthusiastic about this role but don’t meet every single requirement, we still encourage you to apply. Your past experiences might be the perfect match for this or other positions, making you the unique talent we’re looking for.

• Annual bonus of up to 10%
• Annual Cost of Living Review
• 23-25 Days Holiday per year + 11 stats and opportunity to buy more holidays
• Family Friendly Policies
• Enhanced Maternity and Paternity Pay
• Employee Assistance Programme (counselling service)
• Health Checks
• Wellbeing Fund - to be used towards anything that energises you from Gym membership to Reflexology

• Career Progression and Development - Almost 100% of our promotions are from within the organisation
• Sports and Social Club
• Green Team
• Volunteering days and more

• We’re proud that 87% of our employees would recommend us as a great place to work. It’s more than just a job—it’s more of a place where people genuinely enjoy belonging to a committed and supportive team.
• Our values—Trustworthy, Dynamic, Resourceful, and Community-Focused—aren’t just words, they guide how we work every day.
• We’re dedicated to helping you learn, grow and develop, offering learning opportunities, mentoring, and professional support to help you reach your goals.
• You’ll also enjoy some great benefits, like an annual bonus of up to 10%, our award-winning wellbeing programme, a ‘Wellbeing Fund’ you can spend on whatever recharges you, access to counselling, initiatives to reward long service, plus a generous holiday package with the option to add more days, health cash plans, and fun sports and social clubs.
• We also get the balance right with a hybrid work model—so you can stay connected while still having flexibility.