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Remote Customer Support Team Lead - Data-Driven Coach
Remote / Online - Candidates ideally in
Greater London, London, Greater London, W1B, England, UK
Listed on 2026-08-07
Greater London, London, Greater London, W1B, England, UK
Listing for:
Clipboard
Remote/Work from Home
position Listed on 2026-08-07
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
Clipboard is seeking a Worker Operations Team Lead to coach a 200+ member support team and drive exceptional customer outcomes. You’ll work hands-on to coach agents, deliver feedback, and become a product expert on our tools such as Zendesk, Metabase and Amazon Connect.
You will monitor quality, productivity and attendance, provide regular coaching, manage escalations, ensure schedule adherence, and foster a culture of learning and development.
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